CBSE Class 12 Business Studies, Consumer Protection

NOTES

Consumer: is generally understood as a person who uses consumer goods or avails any service.

Consumer Protection: It means protecting consumer from the clutches of fraud producers or sellers.

Right to safety: This rights includes concern for consumer's long term interest as well as for their present requirement
Right to Information: consumer has the right to get information about the quality, purity, standard & price of the goods or services so as to protect himself against the abusive & unfair practices.
Right to choose: means to choose an assurance of availability, ability & access to variety of products & services at competitive price.
Right to be heard: if a consumer is exploited then he has the right to be heard and be assured that his interest would receive due consideration.
Right to seek redressal: The consumer has the right to seek redressal against unfair trade practices or any other exploitation.
Right to consumer education: it is the right of the consumer to acquire knowledge & skills to be informed to customers.
Right to basic needs: every citizen has the right to fulfill the basic needs to survive & have dignified living. The basic needs include food, clothing, health, etc.
Right to healthy environment: the consumers have the right to be protected against environmental degradation.